Our goal here at Aletta Bags is to make quality products that you love and cherish for many years to come. Although this is our wish and desire we understand that sometimes it doesn’t work out.
If there is anything wrong with your bag or order, please contact us within (7) days of receiving your purchase to discuss.
If an item is defective, please pay shipping cost upfront. Then we will reimburse shipping costs and fix any issues within (14) to (30) days of receiving the order.
Purchases can be returned by mail and must be in new or unused condition.
The above pertains to any products purchased on our website or ready to ship products purchased via our social spaces.
Due to the nature of customized or made to order goods, these are not eligible for returns.
All returns must go to:
P.O. Box 2611
Oldsmar, FL 34677
Customers are responsible for return postage and shipping.
*We are not responsible for lost, stolen or damaged packages. Please confirm you have the correct ship to address prior to processing your order.