Thank You for your interest in Aletta Bags. We take great pride in the quality of our handmade bags and take every measure possible to ensure that your order arrives in the same condition as when we packaged it. We are always trying to perfect the sourcing, processing and packaging of all our bags. We strive to make sure your experience with Aletta Bags the best it can be and that our products are of the highest quality available.
We do realize that when an issue occurs it can be very frustrating. Rest assured, we will do whatever we can to help resolve the issue at hand and will handle every issue professionally. Below is a list of how we handle these issues if they may arise.
- Hardware & Material – Please inspect your product the same day that it is received. If your purchased product comes with defective hardware or you notice issues with the material of your purchased product, please understand that we need you to contact us within (7) days of delivery date. This will allow us to better assist you with your order, to provide you with the best solution possible. We are not responsible for shipping costs incurred for sending your product back for inspection, repair or replacement. Examples of qualifying manufacturing defects include problems with zipper construction, loose stitching or lining, or hardware malfunction.
*Please note that all custom orders will not be replaced, exchanged or refunded as they are made unique to your preference thus cannot be resold, we can inspect and repair issues if contacted within the allotted timeframe mentioned above.
- Leather Orders – We love the leathers we use because they do break in and look beautiful with age. Because leather is a natural material, there will be subtle variations in each item and the leather will wear over time. All leather products require periodic care.
*We recommend you use a high quality, alcohol-free leather cleaner or conditioner to maintain the leather on your custom handbag or wallet. You may also take your purchased product to a leather specialist or cobbler in your area. We do not offer cleaning, re-dying or refurbishing services.
- Incorrect Orders – We do our utmost to ensure that your order is cared for meticulously. If you feel that for any reason that your purchased product is not what you ordered, please contact us immediately. We will make sure to take care of any issues in a timely manner to fully care for your order.
Our quality guarantee does not cover normal wear and tear, neglect, or accidents. Some examples of what is not covered under our policy:
Stains or color transfer from clothing dye, beverages, or inclement weather
Damage from hungry pets
Scratches, soiled spots, or marks from normal use
Discoloration or dampness from storage
Damage from adhesives
Lost or stolen items
Exposure to chemicals or products with alcohol
Guarantee claims may take four to six weeks to process.
For a guarantee claim form please CLICK HERE. Please read and print our guarantee claim form and mailing instructions.
For questions, please contact our warranty team by emailing firstname.lastname@example.org
We do not currently offer this service for customers residing outside the United States, Hawaii or Puerto Rico.